Nigel Risner Chief Zoo Keeper, Nigel Risner & Associates


Having started his own business in 1983 and becoming one of the youngest CEO’s at the age of 26, Nigel quickly realised that running organisations was not that complicated but working with people and getting the most out of them was the challenge.

He did an IPO and having venture capital in his business it occurred to him that understanding people’s personal needs and their communication styles was paramount to their success.

He started working with Vistage and other CEO Groups in 1997 and quickly became a sought- after speaker working in many different industries but specialising in peak performance and human development.

In 2001 and 2010 he was awarded Speaker of the Year from The Academy for Chief Executives. In 2005 he was awarded Vistage International Speaker of the Year. In 2009/10 Footdown awarded him Speaker of the Year. Thus making him the only speaker in Europe to have won all three awards

Having spoken to more than 1.5 million people worldwide (40 Countries) he has recognised that most people fall into four categories in communication.

Whilst there have been many other models used his method of zoo keeping different animals is now used not only in Police Forces around the Country but also many National Health Trusts.

His main philosophies are:

  • If you are in the room – be in the room!
  • If you want success – you must learn the zoo keeping techniques.
  • There is no such thing as difficult customers and staff – there are different customers and staff.

Nigel currently speaks approximately 100 times a year.

Session: How to Create MAGIC in the workplace

A true understanding of how to deal with different guests and staff rather than difficult guests and staff.

In this inter-active session you will leave with a blue print to give you an unfair advantage in these turbulent times so you can make not just a difference but make the difference.

Three key takeaways from this session:

1. Improved communication

2. Better understanding of who the competition really is 

3. It's the small things that bring guests back