Jonathan Raggett FIH MI

Managing Director, Red Carnation Hotels

Jonathan was appointed Managing Director of Red Carnation Hotels in 2000 when there were just four hotels.

Today, Red Carnation Hotels now a global hotel collection comprising of nineteen 5 star hotels in London, Dorset, Guernsey, Ireland, Geneva, South Africa, Botswana and Palm Beach.

Red Carnation Hotels is a family owned collection, renowned for impeccable service and generous hospitality. Each hotel is a landmark of history and tradition, and individually designed, with a reputation for exceptional dining.

Red Carnation in 2017 were ranked number 2 in The Sunday Times Top 100 Companies to work for, consistently occupy top spots on TripAdvisor and in 2018 were voted second top hotel brand in the world, Travel + Leisure ‘World’s Best Awards.


Nicholas Rettie FIH MI

Director, MRMD

Having completed the Savoy Hotel’s five year management training programme, a year at Le Bristol in Paris, a year in Cologne and various assistant management roles, his first GM position was at The Athenaeum, on Piccadilly.

In 1991 he became GM of The Halkin, a privately owned and newly opened boutique hotel in Belgravia. This was followed by opening and managing The Metropolitan on Park Lane. Both hotels were in the forefront of the revival of London’s hotels and restaurants during the 1990s.

He then joined Sir Terence Conran and his co-investor as Managing Director of the Great Eastern Hotel to oversee its £65m reconstruction and restoration in 1999 as the City’s leading hotel. Following the sale of the GEH to Hyatt in 2006, with two colleagues he set up MRMD, a company providing pre-opening and operational management services for a number of hotels in London and the Home Counties, and two in Moscow.

  • Chairman, the Master Innholders 1997-9
  • Hotelier of the Year 1998
  • Upper Warden of the Worshipful Company of Innholders 2016/7
  • Freedom of the City of London

Daniel Rose-Bristow FIH MI

Proprietor, The Torridon

After studying at Leeds Metropolitan University, Daniel worked in finance in the City of London. In 1999 an opportunity to change career into hospitality came in the shape of an offer to manage The Torridon in Scotland, with his wife Rohaise, which her parents had purchased in 1992. Having taken over operations and now bought the business, they continue to build on the family success. The Torridon is a 58 acre resort with an 18 bedroom hotel, 1887 restaurant, Torridon Inn with 12 rooms, as well as a private cottage self-catering and outdoor adventure company. Employing up to 50 staff and with a focus on training and excellence, the hotel has won number of industry and tourism awards including the Catey Independent Hotel of the Year 2018. Daniel was awarded the Master Innholders Derek Balls Scholarship in 2017 and attended Cranfield University.

  • Treasurer Master Innholders
  • Chairman Pride of Britain Hotels
  • Hospitality Action member
  • Freedom of the City of London

Paul Sadler FIH MI

Director & General Manager, Calcot Manor Hotel & Spa

Paul is General Manager of Calcot Manor Hotel and Spa where he has worked for the past 20 years. Over this time Calcot has grown considerably and he has been instrumental in this growth and the hotel’s continuing success.

He received an MI scholarship to Cranfield University in 2002 and has been heavily involved since with the St Julian Scholars, becoming Vice Chairman in 2008. Paul is also involved with many local and national hospitality associations including the BHA and Tourism Skills Network. He is committed to education and training in the South West and is Chairman of The Hospitality Academy at Cirencester College. This was launched in 2007 and has already bought some outstanding young people into our industry. In 2007 he organised and hosted the first joint Master Innholders / St Julian Scholars Regional conference that is being replicated throughout the UK in the future.

  • St Julian Scholars Chairman: 2001-03
  • Tourism Skills Network South West Committee
  • BHA South West Vice Chairman
  • Cirencester College Chairman of Hospitality Academy
  • Cotswold Finest Hotels Past Chairman
  • Freedom of the City of London

Michael Shepherd FIH MI

General Manager, The London Hilton on Park Lane

On graduating with a degree in Hotelkeeping from the University of Surrey, Michael joined Hilton International and spent 21 years managing a number of properties in different parts of the world. He opened their hotel in Lesotho, Southern Africa and later managed Hiltons in Istanbul, Corfu, Athens, Nicosia and Cairo. Additionally, he undertook a regional role covering the 50 hotels within the Middle East, African and European Division. His extensive international experience has allowed him to develop his language skills, as well as acquiring an in-depth understanding of global marketing within the hospitality business.

Michael was appointed GM of The Savoy in September 1997, joining the Savoy Group from the Langham Hilton where he had been GM since 1992, following the complete renovation and re-opening of this property. In 2003 he returned to Hilton as General Manager of Hilton Park Lane, during which time he has secured a number of awards including World Travel Award 2007

  • England’s leading Business Hotel, Business Traveler Magazine 2007
  • Best Business Hotel in UK, VisitLondon 2006, Best Large Hotel.
  • Past Chairman of the London Region of BHA And Past Member of the National Executive of BHA
  • HCITB Trainer
  • Catey 1998 Hotel of the Year Award
  • University of Surrey Visiting Lecturer
  • Member of the Advisory Board to the School of Management Reunion des Gastronomes
  • Chaine des Rotisseurs
  • London First Advisory Panel
  • The British Food Trust Board Member & Treasurer
  • Freedom of the City of London

Jonathan Slater MBA FIH MI

Chairman & CEO, Oddfellows Management

Jonathan joined The Chester Grosvenor as General Manager in August 1983 and was appointed Director and General Manager in January 1985, becoming Managing Director in September 1986.

He retired from The Chester Grosvenor in January 2015 after 31 years service. Receiving the prestigious Catey Award as Manager of the Year in July 2002, Jonathan’s other achievements included taking the hotel to Five Red Star status and holding a Michelin star at restaurant ‘Simon Radley at The Chester Grosvenor’ for over 25 years, an achievement only shared by four other English restaurants.

Jonathan now runs his own management company that looks after the development and management of the Oddfellows brand. Having masterminded the multi-million pound refurbishment of the award winning Chester boutique hotel in 2013, he launched its sister hotel, Oddfellows On The Park in 2017, based in Greater Manchester.

Jonathan is an inexhaustible supporter of tourism to the Chester area and to the UK in general, and finds the time to undertake overseas trips each year, primarily to North America and the Far East.

In his spare time, Jonathan is an accomplished sailor. In November 2015 he sailed 3,000 miles across the Atlantic on a 50-foot Beneteau raising over 5,000 pounds for The Innholders Charitable Foundation.

  • Founder Director and Past Chairman of Small Luxury Hotels of the World
  • Director of CH1 BID Company ltd
  • Freedom of the City of London

Michael Sloan FIH MI

General Manager, Accor UK, Novotel London West

Michael started his career started in London working in various management roles including Front of House Manager at The Athenaeum Hotel and Deputy Manager for the Forte Crest Group at its Bloomsbury and Regents Park hotels. In 1991 he moved to Taiwan to work as the Resident Manager at The Sherwood Hotel in Taipei, before retuning to the UK to work his way up into senior management roles including Resident Manager at the Cumberland Hotel in London.

In 1998 he worked for Corus & Regal Hotels as General Manager of the Plaza in Hyde Park and Area Manager of the Richmond Gate and Hill Hotels. Michael then worked for the Thistle Hotels Group at the Grosvenor Victoria. He became a Thistle Cluster General Manager in 2003, responsible for the management of five 4 star hotels in Central London. He was appointed as General Manager of the prestigious Oakley Court Hotel in Windsor in 2005.

After 28 years working in the industry, Michael assumed his current role as the General Manager of Novotel London West in 2007.

  • Hammersmith & Fulham Business Improvement District Board member
  • Hammersmith & Fulham Volunteers
  • Freedom of the City of London

Kenneth Speirs FIH MI

Hotel Director, Lime Wood

Kenneth studied Hotel and Catering Management at Napier University, Edinburgh in his native Scotland. After working with Radisson Edwardian Hotels in London for 5 years from 1990, Kenneth moved into the serviced apartments sector at The Ascott Mayfair. This was followed by a refurbishment and re-branding project at 51 Buckingham Gate.

By 2003 Kenneth was General Manager of The Halkin Hotel until 2012. Under his leadership the hotel was awarded 5 AA Red Stars for the first time in 2006 and won Visit London’s ‘Small Hotel of the Year’ in 2005 and 2007.

In in the summer of 2012 Kenneth, his wife Maria and three boys relocated to The New Forest where Kenneth took up his current position of Hotel Director at Lime Wood. During this time and under Kenneth’s stewardship Lime Wood has continued to receive acclaim for its relaxed and informal style of luxury hospitality.A significant part of Kenneth’s role is guiding and mentoring the two hundred or so young employees to deliver this high level of hospitality.

As a Master Innholder and Fellow of the Institute of Hospitality, Kenneth actively extends his role within a wider context of industry. Working locally with schools and colleges to encourage the young into industry and through MI and other industry mentoring scheme he believes it is vital to develop a culture that will inspire a career in hospitality and bring on our future leaders.

  • Fellow of the Institute of Hospitality
  • Liveryman, Worshipful Company of Innholders
  • Freeman of City of London
  • Member of Reunion des Gastronomes
  • St Julian Scholar

Stewart Spence MBE FIH MI

Owner, The Marcliffe Hotel & Spa

Stewart built the Marcliffe at Pitfodels Hotel in 1991-3 when it was opened by Mikail Gorbachev. After his hotel and catering management course at Robert Gordon’s College in 1962, he started his career with British Transport Hotels in the kitchens of the Station Hotel, Aberdeen. By 1968 he was manager of the Treetops Hotel, Aberdeen. He opened and managed his own first hotel, the Commodore Hotel, Stonehaven in 1970. This was followed by the purchase of the Atholl Hotel, Aberdeen in 1972 where he stayed until 1989. At the same time he owned and managed several other hotels and restaurants in Aberdeen, including Invery House.

  • Past Board member of SLH
  • Past Chairman of the Tartan Collection of Hotel and Restaurants
  • Chairman of Hospitality Training from 1995 to 2017
  • Past Board Member of Aberdeen and Grampian Tourist Board (now VisitScotland)
  • Past Board member Scottish Enterprise Grampian Tourist Board
  • Past Board member Golf Tourism Scotland
  • Past Chairman of Aberdeen City Tourism Industry Forum
  • Freedom of the City of London
  • Honorary Doctorate Aberdeen University
  • Honorary Doctorate Robert Gordon University

Rupert Spurgeon FIH MI

Commercial Director, The Mustique Company

Rupert trained with Forte Hotels and was subsequently appointed Conference and Banqueting Manager at Grosvenor House in 1989. He worked at Gleneagles as Events Manager for several years before joining Wren’s Hotels in 2000 where he subsequently became UK Operations Director, followed by Director of International Development. After a two-year spell as Operations Manager for Handpicked Hotels, he joined South Lodge in 2006. During his time at South Lodge the hotel was extended and improved to become a Five Red Star hotel which has won numerous accolades. In recent years he has held the position as Venue Operations Director and then Managing Director for Hospitality at the Goodwood Estate. Currently he is Commercial Director for the island of Mustique based in the Caribbean.

Rupert was one of the first people to be awarded a Master Innholders Scholarship in 1997 and he was the founding Chairman of the St Julian Scholars.

  • BHA South East- past committee member
  • St Julian Scholars- past committee member and past chairman
  • Freedom of the City of London

John Stauss FIH MI

Regional Vice President & General Manager, Four Seasons Hotel London at Park Lane

John was appointed General Manager of Four Seasons Hotel London on Park Lane in October 1994, having previously been the General Manager of Four Seasons Resort Nevis, West Indies. Two years later, he became Regional Vice President. His current responsibilities include overseeing hotel operations for three Four Seasons in the UK plus multiple Four Seasons in other parts of Europe.

John has been with Four Seasons for 34 years, after joining the group in 1982 as Resident Manager of Four Seasons Hotel Clift San Francisco. In 1985, he became the pre-opening Hotel Manager of Four Seasons Hotel Newport Beach and in 1998, he moved as General Manager to the Caribbean to open Four Seasons Resort Nevis. Before joining Four Seasons Hotels and Resorts, John worked for Hyatt Hotels and also had postings in a variety of independent hotels including the Caribeean islands of Mustique and St. Lucia. He studied at Oregon State University and later graduated with honours from the Ecole Hoteliere de Lausanne in 1976.

  • 2007 Worldwide Virtuoso Hotelier of the Year.
  • UK Hotelier of the Year: 2006
  • Freedom of the City of London

Andrew Stembridge BA (Hons) FIH MI

Managing Director, Chewton Glen & Cliveden

Andrew graduated from The Scottish Hotel School at Strathclyde University, Glasgow in Hotel Management and Tourism in 1993. After leaving University he joined the Management Team of One Devonshire Gardens which then led to a role in the opening team of the Malmaison Edinburgh and Glasgow, working for Ken McCulloch MI. A two year stint in Massachusetts, USA then followed as Assistant Manager of Blantyre before returning to the UK in 1997 as Operations Manager of Chewton Glen, working for Peter Crome MI. In 1998 Andrew was one of the first beneficiaries of the Master Innholders scholarships and he attended the General Managers Programme at Cornell University. After 4½ years Andrew moved back to his hometown of Edinburgh to become General Manager of the newly opened Scotsman Hotel thus achieving his ambition of becoming a GM at the age of 30. In 2003 Martin Skan MI, then proprietor of Chewton Glen, approached Andrew to return as Managing Director where he remains today. Chewton Glen was sold in 2006 after 40 years in family ownership. Andrew continued as Managing Director after the sale and has been successful in continuing the tradition of evolving the business and regularly collecting accolades. in February 2011 Andrew also became Managing Director of Cliveden and is the driving force behind an ambitious three year project, which will see the next chapter in this iconic hotel’s history unfold.

  • Freedom of the City of London
  • Chairman of Master Innholders 2012/2014
  • Liveryman Worshipful Company of Innholders
  • St Julian Scholar
  • Hotelier of the Year 2011
  • New Forest Tourist Association Member
  • Relais & Chateaux UK & Ireland Steering Committee Member
  • Relais & Chateaux International Executive Board Director

David Taylor FIH MI

Vice President – Operations (IHG / PRINCIPAL)

David’s career began as a trainee with Hyatt International in Birmingham. He then went on to gain practical experience with both Jarvis and Forte Hotels. In 1999 he joined the opening management team of Terence Conran’s Great Eastern Hotel. From there worked in a number of senior Sales & Marketing roles in high profile London properties including the Sofitel St James and the Jumeirah Carlton Tower.

In 2006, David joined the award-winning Hoxton Hotel, initially as part of the pre-opening team and was then appointed General Manager once the hotel had opened. Prior to his current role as Chief Operating Officer for a new brand of UK hotels owned by Starwood Capital he was General Manager of the award-winning London EDITION which opened in summer 2013. He later went on to develop the Principal brand of hotels in UK including its flagship in London.

Principal was recently sold to a leading French Real Estate Investment Fund and the hotels are now managed by Intercontinental Hotels Group and David is now Vice President of Operations for this portfolio of hotels with IHG.

Outside of the day job, he is an active member of the Master Innholders Executive Committee and is the 2018 Hotelier of the Year.


Debbie Taylor FIH MI

Leadership Consultant and Executive Coach

Debbie was previously General Manager at the Balmoral Hotel, Edinburgh, where she became the first woman General Manager in the hotel’s 101 year history. Debbie joined The Old Course Hotel in 2007, to spearhead the future expansion and development of this world class Resort. Most recently she was appointed Managing Director for MacDonald Hotels Manchester.

Having worked in the hotel, travel and tourism sector for over 20 years, Debbie boasts extensive experience in Management, Operations and Sales and Marketing. A key player within Scottish Tourism, Debbie was the Chair of the British Hospitality Association for Scotland from January 2008 and a Director of the Institute of Hospitality one of only nine women in the World to hold this prestigious accolade. In 2007, Debbie was voted the Caterer and Hotelkeeper Manager of the Year and was awarded the RAC Hotelier of the Award in 2005.

  • Past Chair of The British Hospitality Association for Scotland
  • Councillor of the Institute of Hospitality
  • First Chair of the Board of Edinburgh Convention Bureau Ltd (2005-2007)
  • Past Chair, People 1st Scotland (2006-2007)
  • Council Member, Edinburgh Principal Hotels’ Association
  • Board Member, The Cardiff Initiative in 2004/03
  • Vice Chairman of the Cardiff Hoteliers’ Association
  • St Julian Scholar
  • Freedom of the City of London

Joanne Taylor-Stagg FIH MI

General Manager, Athenaeum Hotel & Residences

A seasoned professional with over twenty-five years’ experience, Joanne’s hospitality career began at the prestigious Carlton Hotel in South Africa. During the 3 year management programme; she was trained in every department, learning the fundamentals of hotel keeping.

A job offer brought her to the UK and what was supposed to be a yearlong experience has turned into lifelong love affair with the UK. Her strong creativity, determination and leadership were honed during her 13 year tenure with Marriott that led to ever more senior roles in hotels as far south as Goodwood through to Leeds in the North. Her first General Manager’s role was at the Swindon Marriott.

Joanne was determined to be in London for the 2012 Olympics and joined the Crowne Plaza Docklands to achieve that ambition. Much success led her to be promoted to Area General Manager for BDL and then on to become Divisional Director with RBH, responsible for 8 hotels across the country.

The regional role highlighted to Joanne, how much she missed leading a team in a hotel. When she was offered the opportunity to reposition the Trafalgar St James from a corporate 4-star to a luxury 5-star boutique hotel, it seemed the perfect challenge. This repositioning included introducing the hotel to a new market and audience, as well as creating a highly successful food and beverage concept with ‘The Rooftop’, named as ‘Best Rooftop Bar’ by the Daily Telegraph in March 2018 and one of GQ Magazine’s ‘Best Places to Spend New Year’ 2017.

Joanne is passionate about progressing and nurturing talent in the hospitality industry. She played a pivotal role within the inaugural IHG Academy, helping young and long-term unemployed individuals return to the workplace. She has chaired the St Julian Scholars and during her tenure assisted Dr Hilary Cooke to setup of a mentoring scheme between the Master Innholders Aspiring Leaders and the St Julian Scholars.

She has a myriad of interesting stories to tell of her career including meeting her hero Nelson Mandela and why she believes hospitality is a phenomenal industry where no matter what your background, anyone can achieve untold success.

Joanne is currently the General Manager of the 5-star boutique Athenaeum Hotel & Residences in Mayfair, London.
• Master Innholder (Joined the ExCo in 2019)
• Fellow of the Institute of Hospitality
• Member of the Royal Academy of Culinary Arts
• St Julian’s Scholar (Vice Chair 2014, Chair 2015-17)

Jonathan Thompson FIH MI

General Manager & Director, Hartwell House

Jonathan is Director of Historic House Hotels and General Manager of Hartwell House. Historic House Hotels also own Bodysgallen Hall in North Wales and Middlethorpe Hall in York. Jonathan left Blackpool College in 1975 with an HND in Hotel and Catering Administration and went on to work at The Gleneagles Hotel, Centre Hotels and the Palm Beach Hotel Aqaba, Jordan before moving to The Compleat Angler Hotel, Marlow in 1978 and eventually joining Historic House Hotels in 1983. During his career Jonathan has been involved with several industry associations and has received a string of achievement awards.

  • BHA Member
  • Freedom of the City of London
  • Freeman of the State of Texas

Michael Voigt FIH MI

General Manager at L’Oscar London

German by birth his career has seen him with roles at the very best hotels in London and Europe: Hotel du Palais-Biarritz, Le Bristol-Paris, The Connaught, The Berkeley, One Aldwych, Dukes, as well as Pennyhill Park and Spa, Four Seasons in Hampshire and General Manager at The Arch London. Michael was in charge of Hotel operations at one of the Olympic village lodgings during London’s 2012 Olympic Games, being responsible for the comfort of 2500 athletes.

Currently General Manager at L’oscar London which will be the first hotel created by designer Jacques Garcia in the UK.

  • MBA Cornell/ESSEC (IMHI)
  • Member of the European Hotel Manager Association
  • St Julian Scholar
  • 2016 and 2017 Education Officer of the Institute of Hospitality
  • Member of the Royal Academy of Culinary Arts
  • Freedom of the City of London

Serena von der Heyde FIH MI

Partner, Georgian House

At the age of 19 Serena inherited the Georgian House, a two-star B&B with just six members staff and 28 bedrooms. Originally built as a private house in 1851 by her great great grandfather William Chinnery Mitchell, the Victorian building became her passion and over time has been lovingly transformed into a five-star boutique hotel with 60 bedrooms, split across three stately buildings. Since graduating from the University of North London in 1989 with a BSc in Institutional Management, Serena has dedicated her life to developing and growing the business, particularly focusing on developing a team of professionals who continue to drive the hotel forward.

In 2014 Serena set up the SW1 Hospitality Forum which brings local Victoria hoteliers together to share experiences and develop ways to market this part of the capital as a destination in itself. The same year she won a Master Innholder Scholarship to complete the General Manager’s Program at Cornell University. In 2015, Georgian House was named runner-up in The Caterer’s ‘Top 30 Best Places to Work in Hospitality.

Imbedded in British hospitality, Serena is a regular contributor to hospitality discussions on television and in print media where she addresses key industry issues. Passionate about the importance of having a diverse workforce and having been a TEDx speaker in 2016, where she tackled equality for women within the realms of business management, Serena actively promotes an industry of inclusion and has modelled the Georgian House team using this same ethos.

  • St. Julian Scholar
  • British Hospitality Association (BHA) committee member

Julian Tomlin

Managing Director, South England, Macdonald Hotels and Resorts & Spa

A five year management trainee with the Savoy Group, based in London and Paris have Julian the grounding in almost every department within an hotel. Subsequently working for the Capital, Dukes and back to Claridge’s for the five years before finally moving to the countryside taking his first GM role with Exclusive Hotels and Venues, at Lainston House. Julian and his family moved out of London and still live in the Hampshire countryside. In 2007 Julian took the role of Group Operations Director for the two Exclusive Venues (Fanhams Hall and Royal Berkshire Hotels) and also GM of Pennyhill Park Hotel and Spa where they won Hotel Group Hotel Catey 2016.
In 2019 he started as Managing Director for the nine properties in the South England for Macdonald Hotels and Resorts.

  • Freedom of the City of London
  • Accreditation Committee for Colleges of HE with People First
  • Bacchus Mentor with Oxford Brookes
  • Springboard Mentor

  • Jonathan Webley FIH MI

    General Manager, The Grand Hotel

    Jonathan is General Manager of the Grand Hotel, Eastbourne, where he started his career as Trainee Manager in 1981. Having graduated with a general arts degree but with a fascination for the industry, Jonathan was fortunate to be offered a three year training programme at the Grand, Eastbourne which led to junior management and further progression within DeVere including Deputy General Manager of the Cavendish Hotel, Eastbourne and General Manager of the DeVere Coventry. In 1994 Jonathan returned to The Grand as General Manager and retained the post when the hotel was acquired in 1998 and restored by Elite Hotels.

    • BHA South East committee member
    • Eastbourne Hospitality Association
    • Executive member- Reunion des Gastronomes
    • Sussex Downs College Past Corporation member
    • Freedom of the City of London

    Michelle Wells FIH MI

    General Manager, Park Plaza County Hall

    Having graduated from Thames College, Michelle moved on to complete The Concord Management Development Programme. She joined Thistle Hotels where she was managing their Front Office Academy moving to Joint General Manager for two Thistle Hotels until 2006. Michelle joined PPHE Hotel Group as General Manager of the Park Plaza Sherlock Holmes London in 2007 and moved to the Park Plaza County Hall, a 399 roomed hotel in 2014. She attended the General Managers programme at Cornell University having been successfully awarded a St Julian’s Scholarship supported through the Master Innholders the same year.

    She was a guest speaker at the Big Conversation conference in 2015 and works actively with Springboard. Furthermore Michelle is a mentor for the Savoy educational trust.

    • Springboard Charitable Trust’s London Advisory Board
    • Board member of the Southbank Business Improvement District committee
    • Mentor for the Savoy Educational Trust mentor programme.
    • St Julian’s Scholar
    • Freedom of the City of London

    Sue Williams FIH MI

    General Manager, Whatley Manor

    Sue obtained her HND in Hotel, Catering and Institutional Management at Brooklands College, Weybridge. Following this, she spent two years with Concord Hotels as a Management Intern working across the UK in various four star properties. In 1989 Sue joined Le Manoir aux Quat’Saisons, completing 12 years service, firstly as Guest Services Manager then Operations Manager. Sue joined The Bath Priory as General Manager in 2002 and subsequently took on a group role looking after Sydney House, Chelsea from 2003 and Gidleigh Park, Devon from 2005, overseeing the complete refurbishment and reopening of Gidleigh Park in 2006. In 2009 Gidleigh Park was awarded Hotel of the Year at the Enjoy England Awards for Excellence.

    Sue was appointed GM at Cliveden in the summer of 2012. Cliveden had just changed ownership so it was a very exciting time to join the company. Over the following 4.5 year she oversaw the full program of restoration and refurbishment of this wonderful Heritage property. There were great levels of investment and together with a great team, achieved AA Hotel of the Year 2015. After the project Sue chose to move back closer to home in Wiltshire and to the charming Whatley Manor Hotel.

    • Hospitality Action South West committee member
    • Academy of Food & Wine Service member
    • Freedom of the City of London
    • Gold Service Scholarship Ambassador
    • Board Member of Visit Wiltshire
    • Hotelier of the Year 2017
    • Member of the Master Innholders Executive Committee

    Peter Wood FIH MI

    General Manager, Grayshott Spa

    Peter Wood has been in the hotel business for over thirty years. He received his training through hands on experience in every department at such renowned establishments as the Stafford and the Ritz in London as well as a spell as reception manager at the Lancaster Hotel in Paris. Peter took up his first General Manager position in 1987 at the Bell Inn at Aston Clinton, followed by two years as General Manager at Eastwell Manor near Ashford in Kent. In 1991 he was appointed as General Manager of the Chesterfield and after the acquisition of the Montague and the Rubens Hotels, was made Managing Director of the Red Carnation Hotel group, a position he held until 1999. At the end of 1999 Peter took up the position of General Manager of The London Capital Club in the City of London. In 2003 he was asked to return to a much larger and expanded Eastwell Manor as General Manager. In 2005 he was asked to head up a project to restore the famous health resort, Grayshott Hall to its former glory.

    • RAGB
    • Freedom of the City of London
    • Member of EHMA
    • Reunion des Gastronomes
    • Academy of Food & Wine

    Richard Young FIH MI

    General Manager & Managing Director, Great Fosters

    Educated in the North of England, Richard completed his studies at Sheffield Polytechnic before holding a number of key management positions in privately owned companies throughout the UK. In 1984 he joined Exclusive Hotels and was responsible for the conversion of South Lodge, West Sussex. In 1986 he joined the entrepreneur James Gulliver to develop the Lords of the Manor Hotel in Upper Slaughter, where he stayed until 1998. Having started his management training at Great Fosters, during the late 1970s, Richard rejoined this privately owned company in 1998 as General Manager. He is currently involved in a large scale expansion, development and restoration programme for this Grade One listed building.

    • Freedom of the City of London