11.30am – Registration, sponsors showcase and lunch
1.00pm – Welcome from Chairman of the Master Innholders
1.10pm — David Guile: Setting the scene
Executive leadership coach David Guile will impart his knowledge on maximising the potential and building the resilience of your team.
1.25pm – Kate Nicholls: Hospitality Government Update
CEO of UKHospitality, Kate Nicholls will provide an overview of the political changes and challenges facing the industry.
2.00pm – Key Note Speaker – Marcus Child: Personal Power
Award-winning keynote speaker, Marcus Child will provide insight to the psychology and motivations of people, and how organisations can embrace these variables to inspire confidence, wholeheartedness and courage at times of change.
3.00pm – Break
3.30pm – Key Note Speaker – Marcus Child: Personal Power continued…
5.00pm – Finish
7.30pm – Moët & Chandon Champagne Reception
8.00pm – Gala Dinner
8.15pm – Hotelier of the Year presented by Chris Gamm, Editor, The Caterer
1.00am – Carriages
8.00am – Breakfast
8.45am – Stefan Wisenbach: Employee Engagement
Serial entrepreneur Stefan Wisenbach will enlighten delegates with a session on how they can bridge the gap between aspiration and achievement to reach their goals.
9.30am – Ian Millar: Artificial Intelligence
Senior lecturer at Ecole hoteliere de Lausanne and technology expert, Ian Millar will share a countdown of the top 10 technology trends that do and will have an impact on the hospitality Industry. From the IoT, artificial intelligence, Guest communication platforms, sentiment analysis and big data, this session will give you technology trends that you can take back to your company and action.
10:00am – David Bailey: The Market
David will provide insight to the hotel operating and investment market environment
10.30 – Break
11.00am – Key Note Speaker – Rob May: The Human Firewall
Throughout his session ‘The Human Firewall’, keynote speaker Rob May will deliver key tips and techniques on how we can better understand and protect ourselves from the biggest threat – our online behaviour.
12.45pm – Wilfred Emmanuel Jones: The Black Farmer
Wilfred Emmanuel-Jones, also known as The Black Farmer, will take to the stage on day two of the conference to discuss his personal story of building his dream business. The award-winning entrepreneur will offer a wealth of leadership knowledge and discuss how businesses should challenge the status quo and embrace jeopardy.
1.30 pm – Closing remarks from Chairman of the Master Innholders
1.35pm – Lunch
Click here to view the 2019 speakers.