11.30am – Registration, sponsors’ showcase and lunch
1.00pm – WELCOME FROM CHAIRMAN OF THE MASTER INNHOLDERS
Danny Pecorelli FIH MI
1.10pm – THE TIME IS NOW
David Guile, Executive Leadership and Business Coach
David explores the importance of making time for reflection and how that time can be used to our greatest benefit.
1.25pm – HOSPITALITY GOVERNMENT UPDATE
Kate Nicholls, CEO of UKHospitality
The hospitality sector has faced a perfect storm of Brexit-fuelled inflation, rising regulatory costs and soaring rates and rents. With Brexit looming, this session explores whether we are through the worst and the perils and pitfalls on the political road ahead which may impact on business competitiveness and productivity.
2.00pm – PERSONAL POWER
Marcus Child, Keynote Speaker
Marcus’ session will equip you with the tools and techniques to enable you to attain and sustain peak performance for yourself and your team, develop your ability to find innovative solutions to future challenges and confidently set and meet aspirational goals. The session will feature a blizzard of fresh evidence from research as well as first-hand case studies and demonstrations of techniques and strategies that have been witnessed from working with highly successful individuals.
3.00pm – Break
3.30pm – PERSONAL POWER (Continued)
Marcus Child, Keynote Speaker
5.00pm – Finish
7.00pm – MOËT & CHANDON CHAMPAGNE RECEPTION
7.45pm – GALA DINNER
HOTELIER OF THE YEAR
presented by Chris Gamm, Editor, The Caterer
1.00am – CARRIAGES
8.00am – Breakfast
8.45am – EMPLOYEE ENGAGEMENT
With the importance of employee engagement hitting the headlines every day, Stefan’s straightforward, clear and proven approach to harnessing this business asset is appreciated by business owners and leaders all over the world. Stefan’s thought-provoking and engaging session will cover why engagement is an energy source that transforms hotels, the power of having a purpose and the importance of bravery in business and how the best leaders display it.
9.30am – TOP OF THE TECHS
Ian Millar, Senior Lecturer at École hôtelière de Lausanne
This session will give you a countdown of the top 10 technology trends that do and will have an impact on the hospitality industry. Delivered in a pragmatic format, this session will give you technology trends that you can take back to your company and action. The Internet of Things (IoT), artificial intelligence, guest communication platforms, sentiment analysis & big data, the impact of 5G and voice recognition are just some of the topics that will be covered.
10.am – THE MARKET
David Bailey, Senior Director – Head of Client Solutions, CBRE Hotels
David will provide a fascinating outlook on the hotel operating and investment market environment, as well as deliver vital insight into how hotels can adapt to be at the forefront of the latest trends in the industry.
10.30am – Break
11.00am – THE HUMAN FIREWALL
Rob May, Keynote Speaker and Ambassador for Cybersecurity for the Institute of Directors
Cybercrime is often described as the biggest threat to modern business. However, there are still plenty of companies and business leaders who either fail to understand the threat or think it’s the responsibility of the IT manager. This session on cybersecurity has been designed to equip business leaders with vital skills and essential knowledge necessary in today’s fully connected business environment. Rob will deliver key tips and techniques on how we can better understand and protect ourselves from the biggest threat – our online behaviour.
12.45pm – JEOPARDY: THE DANGER OF PLAYING IT SAFE ON THE PATH TO SUCCESS
Wilfred Emmanuel Jones
Wilfred, also known as ‘The Black Farmer’, will share his personal story of building his dream business. The award-winning entrepreneur will offer a wealth of leadership knowledge and discuss how businesses should challenge the status quo and embrace jeopardy.
1.30pm – CLOSING REMARKS FROM CHAIRMAN OF THE MASTER INNHOLDERS
1.35pm – Lunch
Click here to view the 2019 speakers.